FAQS
General Information
A: FORTITUDE Store is an online retailer specializing in premium fitness clothing and accessories, designed to inspire and empower individuals to lead a fit and healthy lifestyle.
A: We accept all major cards (Visa, MasterCard, American Express) and PayPal.
Orders and Delivery
A: You can place an order by browsing our website, adding items to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your purchase.
A: Orders can be modified or canceled within a short window after placement. Please contact our support team immediately at
support@thefortitude.store for assistance.
A: We offer shipping worldwide. During checkout, you can enter your address to see if we deliver to your location.
A: Shipping times vary based on your location. Typically, orders are processed and shipped within 2-7 business days, and delivery can take an additional 7-20 business days depending on your location.
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier's site.
Returns and Refunds
A: Please refer to our Return, Refund & Cancellation, under the
POLICIES Section at the bottom of the page. Items must be in their original condition, unworn, and with all tags attached. To initiate a return, please contact support@thefortitude.store.
A: To request a refund, please contact our support team with your order number and reason for return. Refunds will be processed once the returned item is received and inspected. Please refer to our Return, Refund & Cancellation, under the POLICIES Section at the bottom of the page.
A: We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
Payment and Promotions
A: We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options.
A: Yes, we offer various discounts and promotions throughout the year. Subscribe to our newsletter and follow us on social media to stay updated on our latest offers.
A: Only one discount code can be applied per order. Make sure to use the code that gives you the best deal.
Products
A: We offer a wide range of fitness clothing and accessories, including workout gear, activewear, and essential fitness accessories designed for both men and women.
A: We provide a size guide on each product page to help you choose the right size. If you need further assistance, please contact our support team.
A: We are committed to sustainability and work with suppliers who adhere to environmentally friendly practices. Specific product details can be found on our website.
A: Detailed care instructions are provided on each product page.
Following these instructions will help maintain the quality and
longevity of your fitness apparel.
Contact Us
A: You can contact our customer service team via email at support@thefortitude.store, or by Live Chat available on our website.
A: Our mailing address is BrownHill Lifestyle Inc. 8 The Green, Dover, DE 19901, USA
Stay Connected
A: Follow us on social media and subscribe to our newsletter to receive the latest updates, exclusive offers, and fitness tips.